Contact Us

01

Get in Touch

NeonNeuron Technologies Ltd. is based in 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. We operate primarily as a remote-first team, and email is our preferred channel for all communications. We aim to respond to every inquiry within 24 to 48 business hours.

For general questions about the platform, your account, billing, or any other topic, please email us at admin@neonneuron.online. Our team reads and responds to every message personally — you will not be routed through automated ticket systems or chatbots.

If your inquiry is time-sensitive or relates to a security concern, please indicate this clearly in your email subject line so we can prioritize accordingly.

02

Contact Information

You can reach us through the following channels:

03

Business Hours

Our team operates during the following hours:

• Monday to Friday — 10:00 AM to 7:00 PM IST (Indian Standard Time, UTC+5:30)
• Saturday — 10:00 AM to 2:00 PM IST (limited availability)
• Sunday — Closed

Emails received outside of business hours will be reviewed and responded to on the next business day. For urgent matters such as security incidents or critical platform outages, we monitor our inbox on a best-effort basis outside of standard hours.

Please note that response times may be slightly longer during Indian national holidays. We will always acknowledge receipt of your message and provide an estimated timeline for resolution if the matter requires investigation.

04

Support Channels

NeonNeuron provides customer support primarily through email. Our support process is designed to be straightforward and human — every support request is handled by a real team member who understands the platform.

How Support Works

• Email Support — Send your question or issue to admin@neonneuron.online. Include your account email, workspace name (if applicable), and a clear description of the issue. Screenshots are helpful for UI-related problems.
• Response Timeline — General inquiries are answered within 24–48 business hours. Account-related issues and billing questions are typically resolved within 24 hours. Technical issues may take up to 72 hours depending on complexity.
• Priority Support — Users on the Advanced and Pro plans receive priority support with faster response times and dedicated attention for technical issues.
• Dedicated Support — Pro plan subscribers have access to dedicated support, meaning their inquiries are handled with the highest priority and by senior team members.

What to Include in a Support Request

To help us resolve your issue as quickly as possible, please include the following information in your email:

• The email address associated with your NeonNeuron account
• The name of the workspace where the issue occurred
• A detailed description of the problem, including steps to reproduce it
• Your browser name and version
• Any error messages you received (exact text or screenshots)
• The date and approximate time the issue occurred

05

Sales Inquiries

If you are evaluating NeonNeuron for your organization and would like to learn more about our plans, features, or how the platform fits your team's needs, we are happy to help.

• Plan Comparison — If you need help choosing between our Basic ($199/year), Advanced ($399/year), and Pro ($699/year) plans, email us with your team size and requirements, and we will recommend the best fit.
• Team Onboarding — For organizations planning to onboard multiple teams, we can walk you through workspace setup, role configuration, and best practices for structuring your workspaces.
• Custom Requirements — If your organization has specific requirements that are not covered by our current plans, reach out and we will discuss what options are available.
• Volume Inquiries — If you are considering NeonNeuron for a large organization with multiple departments, contact us to discuss your needs and any applicable arrangements.

For all sales inquiries, email us at admin@neonneuron.online with the subject line "Sales Inquiry" and a brief description of your organization and requirements.

06

Report a Bug

If you have encountered a bug or unexpected behavior on the platform, we want to know about it. Bug reports help us improve the platform for all users, and we take every report seriously.

How to Report a Bug

Send an email to admin@neonneuron.online with the subject line "Bug Report" and include the following details:

• Summary — A brief, one-sentence description of the bug
• Steps to Reproduce — The exact sequence of actions that leads to the issue
• Expected Behavior — What you expected to happen
• Actual Behavior — What actually happened instead
• Environment — Your browser, operating system, and device type
• Screenshots or Screen Recordings — Visual evidence of the issue, if possible
• Frequency — Whether the bug happens every time, intermittently, or only under specific conditions

We will acknowledge your bug report within 24 hours and provide updates on the investigation and resolution timeline. If the bug is a security vulnerability, please clearly mark it as such so we can prioritize it appropriately.

07

Send Us a Message

Use the form below to send us a message directly. All fields are required. Upon submission, your default email client will open with the message details pre-filled.